Interview Ascent Privacy Policy

Effective Date: October 26, 2023

Interview Ascent ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our website, www.interviewascent.com (the "Site") and our interview coaching services (the "Services").

1. Information We Collect

We collect several types of information from and about users of our Services, including:

• Personal Information: This includes your name, email address, phone number, and any other information you provide to us when you register for an account, schedule a coaching session, or contact us.
• Resume and Cover Letter Information: When you upload your resume or cover letter for review, we collect and store the information contained therein. This may include your employment history, education, skills, and other qualifications.
• Payment Information: If you purchase our Services, we collect payment information, such as your credit card details or other payment account information. This information is processed by our payment processors, and we do not directly store your full credit card details on our servers.
• Interview Recordings and Feedback: We may record mock interview sessions and collect feedback provided by our coaches. These recordings and feedback are used to improve our Services and provide you with personalized guidance.
• Usage Data: We collect information about how you use our Site and Services, such as the pages you visit, the features you use, and the dates and times of your access. This data is collected through cookies and similar technologies.
• Communications: We may retain copies of any communications you send to us, including emails and chat logs.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and Improving Our Services: We use your information to provide you with interview coaching, resume review, and other Services you request. We also use your information to improve the quality of our Services and develop new features.
• Personalizing Your Experience: We use your information to personalize your experience on our Site and Services, such as recommending relevant coaching sessions or providing tailored feedback.
• Communicating with You: We use your information to communicate with you about your account, our Services, and any updates or changes to our policies.
• Processing Payments: We use your payment information to process payments for our Services.
• Analyzing Usage Data: We use usage data to analyze trends, track user activity, and improve the performance of our Site and Services.
• Marketing and Promotion: With your consent, we may use your information to send you marketing emails or other promotional materials about our Services. You can opt-out of receiving these communications at any time.
• Legal Compliance: We may use your information to comply with applicable laws, regulations, or legal processes.

3. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Account Information: We retain your account information as long as your account is active. If you close your account, we may retain your information for a reasonable period to comply with legal obligations, resolve disputes, and enforce our agreements.
• Resume and Cover Letter Information: We retain your resume and cover letter information for as long as your account is active or as long as you provide us consent.
• Interview Recordings and Feedback: We retain interview recordings and feedback for a period of one year to allow for ongoing improvement and quality assurance.

4. Sharing Your Information

We may share your information with third parties in the following circumstances:

• Service Providers: We share your information with third-party service providers who help us operate our Site and provide our Services, such as payment processors, email marketing platforms, and data analytics providers. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Coaches and Consultants: We share your resume, cover letter, and interview recordings with our coaches and consultants to provide you with personalized feedback and guidance. All coaches and consultants have signed confidentiality agreements.
• Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. We will notify you of any such transfer and provide you with the opportunity to opt-out.

5. Cookies and Similar Technologies

We use cookies and similar technologies to collect usage data and improve your experience on our Site. Cookies are small data files that are stored on your device when you visit a website. You can control the use of cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our Site. Please see our Cookie Policy for more information.

6. Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Using encryption to protect sensitive data during transmission.
• Implementing firewalls and intrusion detection systems to prevent unauthorized access to our servers.
• Regularly monitoring our systems for security vulnerabilities.
• Restricting access to personal information to authorized personnel only.

However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

7. Your Rights

You have the following rights regarding your personal information:

• Access: You have the right to access the personal information we hold about you.
• Correction: You have the right to correct any inaccurate or incomplete personal information we hold about you.
• Deletion: You have the right to request that we delete your personal information.
• Objection: You have the right to object to the processing of your personal information.
• Restriction: You have the right to restrict the processing of your personal information.
• Portability: You have the right to receive your personal information in a portable format.

To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.

8. Children's Privacy

Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected], and we will take steps to delete the information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our Site and update the "Effective Date" at the top of this policy. Your continued use of our Site and Services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Interview Ascent
Attn: Data Protection Officer
123 Main Street
San Francisco, CA 94105
Email: [email protected]
Phone: (415) 555-0100